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FAQ's

  • What is the Shoppe Live TV?
    Shoppe Live TV is a platform offering handmade products for anybody who would welcome more joy and kindness into their lives. Products are often seasonal and limited :) I am so excited to be sharing this platform with you all, please do reach out if you have any questions 😍
  • What happens once my order has been placed?
    Orders are placed via the Shoppelive.tv website 😋 As soon as your order arrives with me safely, I will reach out to you via the email address provided to confirm: Item details Dispatch date If the email address used to send the paypal payment across isn't one you generally use, please message the Shoppe Live Facebook page, use the chat on the website or email me at effie@effiemoss.com to let me know :)
  • How will I know when my order is ready?
    As soon as your order is ready to be dispatched, we will pop a note across to let you know the tracking ID, so that you can monitor your item to ensure it arrives with safely. Where possible I have included a 48 hour tracked postal service (Delivery across the UK) within the price, to keep things super simple and accessible. If you have any questions about your order, please contact us using the chat on the website or via any of our social media accounts 😍
  • How are items shipped?
    Depending on the size and nature of each product, a different shipping method may be used. Where possible I have chosen to dispatch via Royal Mail using the 48 hour tracked service across the UK. If you live outside the UK, please do reach out to me to confirm your postage cost :)
  • Why are items only ready for a short time?
    The aim of Shoppe Live is to provide a unique shopping experience, which enables me to share beautiful handmade products with you. Each product has either been designed or created by me or for me :) To remain in keeping with the ethos of Shoppe Live TV and my desire to add a little happy to your lives and home, each product will be available for a short period of time, in keeping with the season and the handmade nature of the items being offered 😊
  • Can I change my mind on something I have ordered?
    Of course 😊 Each product or service we offer will have a set of terms applied to them. For handmade, items there will be a 24 hour window to change your mind, before the order is progressed to be made.

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