top of page
FAQ's
-
What is the Shoppe Live ?Shoppe Live works with Small Businesses around the globe, providing customers with amazing products or services that will help to bring more joy to people's lives. We believe in spreading kindness and being compassionate to ourselves and others. The products or services that we offer through Shoppe Live are offered for a limited time. Customers have the opportunity to support coaches, creators, teachers, makers, artists, bakers etc .. We are so excited to be sharing this platform with you all, please do reach out if you have any questions 😍
-
Why are items only ready for a short time?The aim of Shoppe Live is to provide a unique shopping experience, which enables us to share as many products or services as we can. Each product or service has either been designed or created for us, or may have a creative process behind it. We want to support our creators, teachers and makers in the most flexible way that we can. With this in mind, we also want to do our very best at offering the best customer care that we can and we appreciate that not all products or services are for all seasons 😊
-
How will I know when my order is ready?If your order is a physical product, we will let you know as soon as your item is ready to be shipped :) All we kindly ask is that you keep any eye on your junk mail, as email can be a little naughty these days. If your order is a digital product, unless otherwise stated, you will receive your item upon receipt of payment. If you have any questions about your order, please contact us using the chat on the website or via any of our social media accounts 😍
-
Can I re-order something I have purchased in the past.You are very welcome to reach out to us and enquire if an item can be re-ordered, once it has passed the launch date. Not all items will be available for re-ordering, some may differ from the original items, however please do contact us and we can look into it for you 😋
-
Can I change my mind on something I have ordered?Of course 😊 Each product or service we offer will have a set of terms applied to them. For handmade, items there will be a 24 hour window to change your mind, before the order is progressed to be made. For digital products, the refund terms will differ, as the item will be delivered to you instantly. We will make sure all of the details are clear at the time of purchase, so that you can make the decision that is right for you.
Got a question?
bottom of page